FAQ

What is your return policy?

Returned goods must be authorized by our Customer Service Department. You can contact our customer service department at [email protected]. Requests for returns must be received within 14 days of product receipt. We do not accept broken containers, materials involved in a bankruptcy sale or deteriorated due to improper storage, heat or cold. Goods may not … Read more

How quickly will I receive my order?

Stock orders will typically be processed and shipped within two to three business days. Many of our semiochemical products are multi-step syntheses and made to order so the lead-time will vary. The Customer Service Department will provide your delivery date when your order is confirmed.

How do you ship my order?

Shipments are made from Danbury, CT by common carrier, as we, in our sole judgment, may deem appropriate. In general, US domestic shipments are by Federal Express or UPS Ground and export shipments are by Federal Express Air.

How do I place an order?

Contact our Customer Service Department directly to place an order. Our Customer Service Department is available via email at [email protected] or by calling (203) 830-4000 Monday thru Friday between 8:00 AM and 5:00 PM Eastern Standard Time.

Who may place an order?

We only sell to businesses, universities and other institutions. We will not sell or ship directly to individuals.

How do I request a quote?

Please complete the Quote Request and list the products you have an interest in as well as the related quantities. To receive quotes for multiple volumes, simply add the item again as many times as needed to account for each quantity of interest. When you have completed the form, submit it. Our Customer Service team … Read more

What is a Foreign Purchaser Acknowledgement Statement (FPAS)?

A signed foreign purchaser acknowledgment statement (FPAS) is required for purchases of pheromones and other semiochemicals not registered with the US EPA and intended solely for export to a foreign country (including research substances that are being exported for testing). The FPAS is an acknowledgment that the purchaser understands that the material is not registered … Read more

What steps are taken to ensure quality?

Each batch of material is meticulously checked for compliance with specifications. For registered pheromones, this includes any impurity over 0.1% which must be identified, described and held to the region’s requirements.